Are you an experienced Travel Call Centre Manager with hands on sales experience and a passion for luxury travel and cruising? An Excellent opportunity has arisen based in London's West End working for the ROLLS ROYCE of cruise only Specialists! Managing a small team of luxury travel consultants you will show good leadership skills, be confident and be highly motivated. You will have excellent customer service skills and a proven sales record!!!
JOB DESCRIPTION
The successful applicant will be a strong travel reservations professional, with hands-on reservations skills, a good understanding of the luxury buyer, and the ability to create tailor-made packages. Past jobs may be as a travel agent, a tour operator or a cruise specialist.
You will have excellent motivational and leadership skills, and a commitment to perfection, combining the two to ensure our service is consistently delivered at the highest level.
KEY RESPONSIBILITIES:
* Take responsibility for the whole reservations team
* oversee performance and capabilities through daily supervision and thrice yearly appraisal
* Ensure the team are meeting required levels of service through training and supervision
* Incentivise, motivate and inspire staff
* Ensure team is fully aware of current offers, opportunities and earning potential
* Spot tactical package opportunities to increase margins
* Spot exciting offers and opportunities as communicated by cruise lines
* Work with marketing department to communicate opportunities
* Identify appropriate new product
* Work with cruise lines to create tactical incentives for staff, clients and company
* Provide tools for cruise consultants to maximise earning potential of each client with air upgrades, additional hotel nights, luxury bolt-ons etc.
* Oversee systems to ensure profitability of all files
EXPERIENCE REQUIRED:
The successful candidate should have relevant call centre management experience, strong leadership skills, commercial acumen and the ability to inspire a team. You'll need a passion for customer service and a strong track record in sales and a commitment to perfection. Previous cruise experience is desirable.
PREVIOUS LUXURY SALES EXPERIENCE IS ESSENTIAL.
Previous use of a CRS is a plus and also if you have sold tailor-made luxury cruise packages
THE PACKAGE:
The Successful Candidate can expect to join our luxury top end Client and a fantastic Salary + Benefits!!
INTERESTED???
To apply for this position please contact Mike at Travel Trade Recruitment on (phone number removed) or email (email address removed) quoting Ref 7339MRU or click 'APPLY'
This job expired on 05/05/2011
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